Refund policy

Last updated: 19 July 2026

At Londonstride, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unworn, unused, and in its original condition.
Be returned in the original shoe box and packaging.
Include all original tags and accessories.

Items showing signs of wear, damage, or misuse cannot be refunded.

How to Start a Return

To request a return, please contact us at:

Email: contact@londonstride.com

Include:

Your order number
Your full name
The reason for your return

We'll provide instructions on how to return your item.

Please do not send items back without contacting us first.

Return Shipping

Unless the item is faulty or incorrect, customers are responsible for the cost of returning their order.

We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or card provider may take additional time to process the refund.

Original shipping charges are non-refundable unless the return is due to our error or the item is faulty.

Exchanges

We currently do not offer direct exchanges.

If you require a different size or color, please return your item for a refund and place a new order.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery.

We'll arrange a replacement or full refund at no additional cost.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

Socks or accessories that have been opened or used.
Gift cards.
Any item marked as non-returnable.

Order Cancellations

Orders can only be cancelled before they have been dispatched.

If your order has already shipped, you'll need to follow our standard return process after delivery.

Contact Us

If you have any questions regarding returns or refunds, please contact us: