Shipping policy

Last updated: 19 July 2026

Thank you for shopping with Londonstride. We aim to process and deliver your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays).
Once your order has been dispatched, you'll receive a confirmation email with tracking information (where available).
Orders placed on weekends or public holidays will be processed on the next business day.

UK Shipping

We currently ship throughout the United Kingdom.

Standard Tracked Delivery

FREE
Estimated delivery: 5–8 business days

Priority Dispatch

£4.99
Your order is prioritised for packing and dispatch.
Estimated delivery: 3–6 business days

Please note that delivery times are estimates and may vary during busy periods or due to circumstances beyond our control.

International Shipping

At this time, we only ship within the United Kingdom.

If international shipping becomes available, this policy will be updated.

Tracking Your Order

Once your order has been dispatched, you'll receive a tracking number via email (where available) so you can monitor your delivery.

Delivery Delays

While we work hard to meet our delivery estimates, delays may occasionally occur due to:

High order volumes
Courier delays
Severe weather
Public holidays
Events outside our control

We appreciate your patience if this happens.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

Londonstride cannot be held responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error, please contact us immediately. We'll do our best to update your details before your order is dispatched.

Lost or Missing Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact us at:

Email: contact@londonstride.com

We'll work with the courier to investigate and resolve the issue as quickly as possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

Your order number
Photos of the damaged item(s)
Photos of the packaging

We'll arrange a replacement or refund where appropriate.

Contact Us

If you have any questions about shipping or your order, please contact us: